Help & FAQ
If you cannot find the answer to your question in the related topics below,
please do not hesitate to telephone us for assistance.
Please choose a topic from the list below:
Please select a question from below:
- Which lenders does Exclusive Connections package for?
- How do I use the online submission software?
- Who are Exclusive Connections?
- How do I install the online submission software on my PC or laptop?
- What are the benefits of submitting online to Exclusive Connections?
- Can I submit applications online via Trigold Electronic Trading Centre?
- I have not received email confirmation to activate my account to access the website
- Where can I find Exclusive Connections procuration fees?
- Where can I find details for Secured Loans?
- Where can I find details of Exclusive Products?
- How do I contact Brilliant Loans?
- How can I join as a packaging member?
- I have installed the software and it is asking me for a licence key code, where will I find this?
- Do I need to be registered with Exclusive Connections to use this service?
- Who can use the online submission software?
- Which sourcing systems display your Exclusive Products?
- I cannot remember my password, but I know my user id
- Can I complete a new DIP or Application when I am not connected to the internet?
- Does Exclusive Connections use a generic application form?
- When I submit online to Exclusive Connections is the data encrypted?
- Why do I need the licence key code?
- I have not used Exclusive Connections before but I would like to submit business.
- I do not know my user id or password details
- Does my software automatically update itself when any upgrades are made
- How do I obtain a KFI?
- Can I submit a secured loans application online?
- How do I use the online submission software?
- I want to update my registration details
- What lender addendums will I need to submit along with a completed application form?
- Why should I use Brilliant Loans?
- How do I save the details once I have completed a new DIP or Application?
- How do I print off a copy of my completed form?
- What qualifications do I need to introduce a Secured Loan to Brilliant Loans?
- What about PPI?
- How do I edit a previously saved form?
- How do I submit my completed form online to my local Exclusive Connections member?
- Can I pre-populate a new Application from a DIP?
- How will I know if the online submission has been successful?
 | Which lenders does Exclusive Connections package for? |  |
 | Exclusive Connections package for the following lenders - Bank of Scotland, BM Solutions, Bristol & West, Cheshire Mortgage Corporation, First National, I Group, Kensington, Leeds Building Society, Money Partners,Platform and TMB. | |
| How do I use the online submission software? | |
| The software is really simple to use, click here and take a look at our short demonstrations These demonstrations show you in easy steps how to use the software and how to submit online to us. Alternatively you can telephone us on 0800 587 7272 for assistance. | |
| Who are Exclusive Connections? | |
| Exclusive Connections, established in 1996, are the UK's number one mortgage packaging network with over 50 local offices around the country supporting Mortgage Intermediaries with fast and effective mortgage packaging solutions. | |
| How do I install the online submission software on my PC or laptop? | |
| To install the software firstly log onto the website, then go to Online Services > Download Online Submission Software. and follow the step by step instructions to complete the installation. Please do not hesitate to give us a call if you need any assistance on 0800 587 7272. | |
| What are the benefits of submitting online to Exclusive Connections? | |
| Our FREE online submission software allows you to complete our DIP or Mortgage Application OFFLINE whilst you are in your client's home and then submit ONLINE when you have an internet connection available. DIPS & Mortgage Applications are then delivered securely online to our members packaging system allowing us to begin working on the case as soon as it is received. | |
| Can I submit applications online via Trigold Electronic Trading Centre? | |
| Yes all users of Trigold can submit their applications online to Exclusive Connections via the Electronic Trading Centre. Our application is automatically pre-populated from Trigold's fact find and there is No re-keying of information and it is FREE to all Prospector AAA users. Click here to learn more and download our user guide showing you in 4 easy steps how this works. We immediately begin packaging the application upon receipt. Click here to view a short demonstration on how this system works. | |
| I have not received email confirmation to activate my account to access the website | |
| Please telephone us on 0800 587 7272 and we will activate your account for you allowing you instant access to our website and resend your log in details for future reference. | |
| Where can I find Exclusive Connections procuration fees? | |
| You can access our procuration fees by logging onto our website and going to our Fees section | |
| Where can I find details for Secured Loans? | |
| We offer Secured Loans through our subsidiary Brilliant Loans Ltd. Brilliant Loans DO NOT sell PPI, No cross selling so the client remains yours, with loans for any legal purpose. Click here to visit the Brilliant Loans website or call us on 0800 0 358 358. | |
| Where can I find details of Exclusive Products? | |
| To find details of our Exclusive Products you can log onto the website and go to Lenders and Products, then scroll down to Exclusive Products. Here you be able to download and print off a quick guide to all our exclusive products and also view these by lender. | |
| How do I contact Brilliant Loans? | |
| You can either speak to the Sales team on 0800 0 358 358 or register online by clicking here | |
| How can I join as a packaging member? | |
| We have a member proposition to suit everyone whether you are experienced or new to mortgage packaging. If you would like to know more call our Sales team today on 0845 257 2623, option 2. | |
| I have installed the software and it is asking me for a licence key code, where will I find this? | |
| You will find your licence key code by logging onto the website and going to Online Services > Download Online Submission Software page, your licence key it located here. You can now enter this into your software. Please enter the code exactly as shown with no spaces in between the text/digits and click ok. Your software is now ready to use. Please do not hesitate to give us a call if you need any assistance on 0800 587 7272. | |
| Do I need to be registered with Exclusive Connections to use this service? | |
|
You do not need to be registered with us in order to use this service, just follow the onscreen prompts when submitting via Trigold ETC which will guide you through this process or call us on 0800 578 7272 if you require assistance. | |
| Who can use the online submission software? | |
| Our online submission software is available FREE to all Mortgage Intermediaries who have registered on our website. | |
| Which sourcing systems display your Exclusive Products? | |
| Our Exclusive Products are displayed on all the major sourcing systems, Trigold, Mortgage Brain, Moneyfacts, The Exchange, Place-Me and Mortgage Link. If you cannot find the products you are looking for please telephone us for assistance on 0800 5877272. | |
| I cannot remember my password, but I know my user id | |
| If you cannot remember your password but know your user id, click here Enter your user id in the box and click the "send reminder" button. You will now be sent a password reminder to your email address | |
| Can I complete a new DIP or Application when I am not connected to the internet? | |
| Yes, our software enables you to complete either a new DIP or Mortgage Application OFFLINE whilst you are in your client’s home and then submit to us ONLINE once you have an internet connection available. | |
| Does Exclusive Connections use a generic application form? | |
| Yes we do have a generic application form which is available in either paper format for you to complete and submit to us by post or you can submit an application to us online. If you would like to download our online application software go to Online Services > Download Online Submission Software. | |
| When I submit online to Exclusive Connections is the data encrypted? | |
| This is essential and we use a Thawte Secure Server Certificate, meaning any data transmitted to us online is encrypted and cannot be intercepted. | |
| Why do I need the licence key code? | |
| This is a unique code which identifies you to us when you submit a DIP or Mortgage Application online to us. In order for the "submit" function to work you must enter your licence key code in the software when prompted. | |
| I have not used Exclusive Connections before but I would like to submit business. | |
| If you have not used Exclusive Connections before but would like to submit your packaged business to us please telephone us on 0800 5877272 and speak to us today | |
| I do not know my user id or password details | |
| If you do not know your user id and password please telephone us on 0800 587 7272 and we will be able to email these details to you | |
| Does my software automatically update itself when any upgrades are made | |
| When amendments or upgrades are made to our online software you will be prompted to update your version by simply following the onscreen instructions to complete the update. | |
| How do I obtain a KFI? | |
| You can either obtain a KFI from Trigold, Mortgage Brain or directly from the lender website. You can obtain access to the lender KFI's by logging onto our website and visiting our Packaged Lender Panel | |
| Can I submit a secured loans application online? | |
| Yes you can, Once you have registered with Brilliant Loans, you can submit online and track and check your commissions on your cases | |
| How do I use the online submission software? | |
| To use the online submission software either click “Online Submission Software Use” from the topic drop down selection in this FAQ area or you can refer to our online demonstrations which go through these step by step for you. To access the demonstrations go to Online Services > Online Submission Demo. Please do not hesitate to give us a call if you need any assistance on 0870 3306321. | |
| I want to update my registration details | |
| If you need to update your registration details (for example you may have a new email address) firstly log into the website and then click the update button on the right hand side next to the log out button. You should then enter your password and then confirm this in the box below, edit the details you wish to change and then click submit at the bottom of the page. You have now updated your registration details with us. | |
| What lender addendums will I need to submit along with a completed application form? | |
| You can either telephone us and we can go through this for you or you can download our Generic Application Form Lender Addendums easy reference sheet by visiting our Generic Downloadable Forms page. | |
| Why should I use Brilliant Loans? | |
| Some Lenders require a guaranteed minimum, at Brilliant Loans we find you the best product, regardless of the lender and we DO NOT SELL PPI. | |
| How do I save the details once I have completed a new DIP or Application? | |
| To save the details of your completed form just click the "save" icon located at the top of your screen | |
| How do I print off a copy of my completed form? | |
| To print off a copy of your completed form click the "print" icon located at the top of your screen | |
| What qualifications do I need to introduce a Secured Loan to Brilliant Loans? | |
| No qualifications are required, but you must hold a current customer credit licence with the appropriate category | |
| What about PPI? | |
| We don't sell PPI. Lenders PPI products are frequently not the best available to the clients, so we can leave it to you. | |
| How do I edit a previously saved form? | |
| To edit a previously saved form, just load the form in and then go to the relevant page you want to edit, then click save. | |
| How do I submit my completed form online to my local Exclusive Connections member? | |
| To submit your completed form online to your local Exclusive Connections member firstly ensure you are connected to the internet. Select the completed form you wish to submit online and then click the "Submit" icon located at the top of your screen. | |
| Can I pre-populate a new Application from a DIP? | |
|
Yes you can, simply click here and follow the instructions on the webpage
| |
| How will I know if the online submission has been successful? | |
| Once you have completed the submit instructions you will be presented with a "thank you" screen. This confirms your submission has been successful and shows your local Exclusive Connections members address & contact details for your reference. | |
